Last Updated: [7/7/2023]
1. Introduction At DeltaEscrow.online, we strive to ensure that all transactions are secure and satisfactory for both buyers and sellers. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.
2. Eligibility for Refunds Refunds may be granted under the following conditions:
- Transaction Cancellation: If the transaction is canceled before the completion of services or delivery of goods.
- Breach of Agreement: If the seller fails to deliver the agreed-upon goods or services, or if the delivered goods or services do not meet the agreed-upon terms.
3. Non-Refundable Fees Certain fees associated with the transaction may be non-refundable. These include:
- Processing fees
- Escrow service fees
4. Partial Refunds In some cases, partial refunds may be granted based on the specific circumstances of the transaction. This may occur if part of the services or goods have been delivered and accepted.
5. Refund Request Process To request a refund, please follow these steps:
- Contact Support: Email our support team at support@deltaescrow.online with your transaction details and the reason for your refund request.
- Investigation: Our team will review your request and may contact you for additional information.
- Decision: We will inform you of our decision regarding your refund request within 10-15 business days.
6. Timeframe for Refunds Once a refund request is approved, refunds will be processed within 10-15 business days. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
7. Dispute Resolution If there is a disagreement regarding a refund, the dispute will be handled in accordance with our dispute resolution procedures. We will make every effort to mediate and resolve the issue fairly for both parties.
8. Contact Us If you have any questions or need assistance with the refund process, please contact us at:
- Email: support@deltaescrow.online
9. Changes to This Policy We may update this Refund Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes. Your continued use of our services constitutes your acceptance of the updated policy.
Thank you for choosing DeltaEscrow.online. We are committed to providing secure and reliable escrow services, ensuring your transactions are handled with care and transparency.